OUR PROMISE TO GUESTS.
At the center of the campaign is our new Clean Complete VerificationTM, a 360-degree quality, safety and hygiene program that addresses all aspects of resort operations and guest experience from welcome to departure, including:
Welcome Back Arrival and Check-In Procedures: Check-in health procedures upon arrival at a resort, including temperature and health check at a Hygiene Check-In station, cleaning of the lobby with high-level disinfectant every hour, and sanitation of luggage and personal electronic devices.
Come on In Room Cleaning Procedures: Cristal Room Check verification certifies that each guest room has met the highest hygiene cleaning, with sanitation information on in-room tablets, printouts and TVs.
Time to Relax Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts, including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.
Fun for the Kids Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.
Dine in Style Food and Beverage Protocols: All bar and restaurants employ social distancing measures, while staff wear masks and increase hygiene techniques.
Behind the Scenes Back of House Activity: New staff positions to oversee health measures, including regular wellness training for all personnel, sanitization of office and back of house areas, regular tests of pools and water systems, a designated drop-off and sanitation area for supplies, laundry protocols to control temperature, and use of high-level cleaning products.
See You Again Soon Check-Out and Departure Procedures: Express check-out service to reduce contact.
Don’t Just Take Our Word for It Third-Party Verification: Certification by the Cristal International Standards® and compliance with the internationally recognized Hazard Analysis Critical Control Point (HACCP) in food safety.
We are confident these standards are among the most extensive in the industry and are proud of the operational effort that has been put into developing such a comprehensive program.
Please visit the CleanComplete Verification™ website to view the full health and safety protocols in place.
At Amstar we’ve developed the SAFE AND CLEAN program that will be used as the standard to be applied during the vacation experience to ensure our customers and teammates remain safe. This program also incorporates International protocols from the World Health Organization (WHO), the World Tourism Organization United Nations (UNWTO), Centers for Disease Control and Prevention (CDC), The World Travel & Tourism Council (WTTC) and local authorities.
Throughout your vacation journey: from the arrival at the airport to transfers to and from the resort to the meet & greet with your Amstar representative, to experiencing exciting excursions – the SAFE AND CLEAN logo will indicate that the highest level of health and safety procedures are being practiced.
Watch video to learn more